Feature Requests and Comments

Support

Frequently Asked Questions

（ Feature Requests and Comments ）

Why haven't I gotten a response to my message?

We respond to inquiries in the order that they are received, and sometimes it can take some time for us to send a response.
There are also some questions that we can't answer.
If you expect a response and you're not getting one, please check the following:
・Did you enter your email address correct?
・Did it get sent to your spam folder?
Also, some email accounts provided by phone companies don't accept emails sent from PCs. Please use a PC email address if possible.

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Response Time

Inquires can be sent 24 hours a day, but may take until the next day or longer to receive a reply. Inquiries are answered in the order they are received.
*We are receiving an especially large volume of inquiries right now. We apologize for the wait.

Notice

· Some questions may take time to answer, and some may not be able to be answered at all.
· We do not answer questions about in-game features, or provide walkthrough inforomation.
· Feature requests and comments will not receive a reply.
· Please use the in-game bug report system as much as possible for posting bugs.
· We will ask for different information depending on the category you select. Please select the category closest to what you need.