About Your Account｜Project MIKHAIL

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Frequently Asked Questions

（ About Your Account ）

What happens to my save data if I get a new PC?

As long as you log in with the same Z-aN ID you can still use your old save data.

What happens to my save data if I delete my Z-aN Account?

You'll lose your old game data and be unable to access the Z-aN Site. Even if you make a new account with the same address, your old data will be gone.

I uninstalled the software and want to reinstall. What happens to my save data if I log in with the same account?

After re-installing, you'll be able to use your old save data by logging in with your Z-aN Account.

I can't log into the game.

Check the following:

・Can you log into Z-aN?
・Have you put in your Z-aN account name (The email address you registered with Z-aN) and password properly?
・Are your PC specs meeting the requirements?

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Contact Us

Response Time

Inquires can be sent 24 hours a day, but may take until the next day or longer to receive a reply. Inquiries are answered in the order they are received.
*We are receiving an especially large volume of inquiries right now. We apologize for the wait.

Notice

· Some questions may take time to answer, and some may not be able to be answered at all.
· We do not answer questions about in-game features, or provide walkthrough inforomation.
· Feature requests and comments will not receive a reply.
· Please use the in-game bug report system as much as possible for posting bugs.
· We will ask for different information depending on the category you select. Please select the category closest to what you need.